Privacy policy

PRIVACY POLICY

Last updated: June 19, 2026

This Privacy Policy describes how Jasper Industrial Supply, Inc., doing business as Bracket & Burl and BracketAndBurl.com (“Bracket & Burl,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit BracketAndBurl.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

By using our website, submitting information, or purchasing from us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. WHO WE ARE

Bracket & Burl is operated by:

Jasper Industrial Supply, Inc.
d/b/a Bracket & Burl
3185 N Mill St
Jasper, IN 47546
United States

Phone: 812-789-6929
Email: info@bracketandburl.com

Bracket & Burl is a U.S.-based online store focused on floating shelf hardware, shelving solutions, woodworking products, and home improvement accessories.

1. INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information collected automatically through our website, and information received from service providers that help us operate our business.

Information you provide to us may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Account information

• Customer service communications

• Product questions or support requests

• Return or damage claim information

• Photos or other files you submit for support, damage claims, missing parts, or product questions

• Marketing preferences

• Reviews, feedback, or other content you choose to submit

Information collected when you shop or browse may include:

• IP address

• Device type

• Browser type

• Operating system

• Pages viewed

• Products viewed

• Links clicked

• Search terms

• Referring website

• Date and time of visit

• Cart activity

• Checkout activity

• Approximate location based on device or IP address

• Cookies and similar tracking technologies

Payment information is processed through Shopify, payment processors, and related payment service providers. We do not intentionally store full credit card numbers on our own systems.

1. HOW WE USE PERSONAL INFORMATION

We use personal information for business and operational purposes, including to:

• Process and fulfill orders

• Accept payment

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Communicate with you about orders, returns, refunds, claims, or support requests

• Respond to questions and customer service inquiries

• Verify order information and prevent fraud

• Manage customer accounts

• Improve our website, products, and customer experience

• Personalize website content and shopping experience

• Maintain website security and performance

• Send marketing emails or promotional communications if you have opted in or where permitted by law

• Measure advertising and marketing effectiveness

• Conduct analytics and reporting

• Comply with legal obligations

• Enforce our policies, Terms of Service, and rights

• Protect our customers, business, website, vendors, and service providers

1. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to operate our online store, process orders, manage checkout, and provide related shopping features.

We also use third-party service providers to help operate our business. These may include:

• Payment processors

• Fraud prevention and risk analysis providers

• Shipping carriers and logistics providers

• Email and marketing platforms

• Analytics providers

• Advertising platforms

• Customer service tools

• Review or feedback tools

• Website hosting, security, and performance providers

• Professional advisors, such as legal, accounting, or compliance providers

These service providers may access, process, or store personal information only as needed to provide services to us or as otherwise permitted by law.

1. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, support checkout, understand site usage, improve performance, prevent fraud, and support marketing or advertising.

Cookies may be used to:

• Keep items in your shopping cart

• Remember account or checkout preferences

• Understand how visitors use the website

• Improve site functionality

• Measure marketing performance

• Provide relevant advertising

• Detect and prevent fraud or abuse

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

Where required by applicable law, we may provide cookie banners, preference controls, or other opt-out mechanisms.

1. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may use your email address or other contact information to send product updates, offers, promotions, or store news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@bracketandburl.com.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, customer service responses, return communications, or policy notices.

1. HOW WE SHARE PERSONAL INFORMATION

We do not sell personal information for money.

We may share personal information with trusted service providers and third parties when necessary to operate our business, fulfill orders, provide services, protect our rights, or comply with legal obligations.

We may share personal information with:

• Shopify and e-commerce platform providers

• Payment processors

• Shipping carriers and logistics providers

• Fraud prevention and security providers

• Email marketing and communication providers

• Analytics and advertising providers

• Customer service and support providers

• Product suppliers or manufacturers when needed for fulfillment, warranty, support, or product questions

• Professional advisors

• Government authorities, regulators, courts, or law enforcement when required by law

• A buyer or successor in connection with a merger, acquisition, sale, restructuring, or transfer of business assets

Some privacy laws define “sale” or “sharing” broadly and may include certain advertising, analytics, or cross-context behavioral advertising activities. Where applicable law gives you the right to opt out of such uses, you may contact us using the information below.

1. DATA RETENTION

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, accounting requirements, tax obligations, warranty or support needs, and legitimate business purposes.

1. SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices and account.

If you believe your account or information has been compromised, please contact us at info@bracketandburl.com.

1. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Correct inaccurate personal information

• Delete certain personal information

• Obtain a copy of certain personal information in a portable format

• Opt out of certain targeted advertising

• Opt out of the sale or sharing of personal information, as those terms are defined by applicable law

• Limit certain uses of sensitive personal information, where applicable

• Appeal a denied privacy request, where applicable

• Not be discriminated against for exercising privacy rights

To submit a privacy request, contact us at:

Email: info@bracketandburl.com
Phone: 812-789-6929
Mail: Jasper Industrial Supply, Inc. d/b/a Bracket & Burl, 3185 N Mill St, Jasper, IN 47546, United States

We may need to verify your identity before fulfilling a privacy request. Verification may require matching information you provide with information we already have, such as your email address, order number, phone number, billing address, or shipping address.

If you submit a request through an authorized agent, we may require proof that the agent is authorized to act on your behalf.

1. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

If you are a resident of a state with applicable privacy laws, you may have rights to access, correct, delete, receive a copy of your personal information, or opt out of certain processing activities such as targeted advertising, sale of personal information, or profiling.

We will respond to applicable privacy requests as required by law. If we deny a request, you may have the right to appeal that decision by contacting us at info@bracketandburl.com and including “Privacy Appeal” in the subject line.

1. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at info@bracketandburl.com so we can review and delete the information if required.

1. INTERNATIONAL USERS

Bracket & Burl is operated in the United States and is intended primarily for customers in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

1. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, apps, or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

1. REVIEWS, PHOTOS, AND USER SUBMISSIONS

If you submit reviews, comments, photos, videos, feedback, or other content to us, that content may include personal information. We may use submitted content for customer service, product support, claims review, website content, marketing, or other business purposes, subject to applicable law and our Terms of Service.

Do not submit personal information, images, or content that you do not want us to review or use for support or business purposes.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

1. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Jasper Industrial Supply, Inc.
d/b/a Bracket & Burl
3185 N Mill St
Jasper, IN 47546
United States

Phone: 812-789-6929
Email: info@bracketandburl.com